1) When is my start date?

As a reminder, we enroll every two months!

The September 2023 Orientation start date is 8/28

The November 2023 Orientation start date is 10/23

The January 2024 Orientation start date is 1/3

The March 2024 Orientation start date is 3/4

2) Where can I find the presentation slides we looked at in my first meeting?

You can find that HERE!

1) I need to request my transcripts, how do I do that?

To have your transcripts evaluated for credit transfer, they need to be requested to be sent directly to SNHU from your previous institution. Sometimes, schools will use a database for transcripts, either Parchment or Clearinghouse. Make sure to choose Southern New Hampshire University as the recipient. Other schools have their own system, and you will need SNHU’s email or mailing address:

cocedocs@snhu.edu

OR

Southern New Hampshire University

33 S. Commercial St.

Manchester, NH 03101

2) SNHU sent me a form to request my transcripts on my behalf, do I fill it out?

The Trellis team member that you completed your application with will have already completed this form with you if your school is eligible. Some schools do not accept these forms, and if your Coach explained that you have to request your transcripts on your previous school’s website, it means they do not accept Transcript Request Forms from SNHU.

One example is Delgado Community College. They do not accept the forms, and you must request from their website: https://www.dcc.edu/student-services/registrar/transcripts.aspx

1) What are the projects I will be completing for my degree program?

This link below lists all of the projects you will complete for each program offered by Trellis. Make sure to click on the Direct Assessment CBE tab. Click Here.

2) What is a project? What does a project look like?

Here is an explanation of each part of a project. And this is what a project looks like.

3) How many credits do I need to earn my degree?

For the associate’s degree, you will need to complete 60 credits. The bachelor’s degree is an additional 60 credits after the associate's.

4) What is Academic Onboarding?

Academic onboarding is our “Try Before You Buy” period: Trellis’ unique 8-week Academic Onboarding allows you to feel like a full-time student: you meet with your Trellis coach and complete projects that are credited towards your degree. We want to give you the time to ensure that Trellis is the right program, at the right time, for you!

1) What is my SNHU email address?

You should have received an email to the email address you provided on your application with your SNHU address, but if you can’t find that, please contact your Admissions Coach, Essence at ebirdsall@trellisnola.org.

2) How can I create a password for my SNHU email account?

Find the How-To Guide here!

3) How can I access my SNHU email inbox?

Find it through your my.snhu.edu homepage (Here is a guide on how to access your email through the homepage)

Or, type this into the search bar: https://outlook.office.com/mail/

4) What are some FAQ’s specific to SNHU?

FAQ’s - this is also located under the Resources tab of your my.snhu.edu account

5) How can I contact IT if I have a technical question?

Tech Help Desk

1) How can I get a copy of my taxes online?

Here is the guide on how to find your taxes on irs.gov

2) How can I create a Federal Student Aid (FSA) account?

Find the Guide to create your FSA Account HERE

3) How do I change the password to my FSA account if I forgot it?

Guide to changing your password HERE

4) How can I set up a payment plan with SNHU?

Here is a detailed guide on how to set up your payment plan: Guide

5) I have been selected for Verification or need to create my FAF Portal, what now?

See this PDF to create your FAF Portal and submit Verification Documents if needed HERE.

1) What technology do I need to participate in Trellis?

You will need a personal computer or laptop with reliable internet access.

2) What if I don’t have access to a computer or reliable internet connection?

Trellis has a free technology lending program that can help! Reach out to a Coach for more details.

3) Where can I find resources on the basics of using a computer?

https://www.uc.edu/webapps/af/hr/CUSTOMGUIDE/content/content/computerbasics.pdf

https://edu.gcfglobal.org/en/topics/computers/

1) How do I log into Google Drive?

Visit Trellis’ Google Drive Tutorials page.

2) How do I use Google Slides?

Watch this 4-minute VIDEO

3) How do I upload a file to my Google Drive?

Watch this 1-minute VIDEO

4) How do I make a copy of a document on Google Drive?

Watch this 90-second VIDEO

5) Where can I find more information on using Google Drive?

See this LINK on getting to know the Google Drive system, so you can become an expert!